Argus Audiology has been locally-owned and operated for over 40 years and the company’s approach to customer service has never changed.
“We put our patients first,” said Dr. Heidi Eaton. “We work with the patient, their family and their healthcare providers to determine the best course of action for their hearing concerns.”
Leigh and Linda Eaton opened Argus Audiology in 1978. Dr. Heidi Eaton began working for Argus Audiology in 1986 as a summer student and then joined full-time in 1992.
Dr. Heidi Eaton received her Master’s in Science in Audiology from Dalhousie University in 1999, followed by her Doctorate in Audiology from Pennsylvania College of Optometry and Audiology and her Certificate in Tinnitus Retraining Therapy in 2004. She also serves as a guest lecturer at Dalhousie.
In 2013, Dr. Heidi Eaton entered into a partnership with Norma and Bill Eaton and purchased the company.
“We take the time to get to know our patients and we recognize that their hearing needs may change over time,” Dr. Eaton said. “We don’t believe in a ‘one-size fits all’ solution. We simply believe in quality in every detail.”
Argus operates full-service audiology clinics in Moncton, Miramichi, Saint John and Riverview, which opened last summer and is the newest outlet, located at 631 Pinewood Road. The clinics have 18 employees, who are focused on exemplary customer service to meet the needs of their valued patients.
Hearing loss is usually a gradual process and it must be dealt with in a delicate way,” she noted.
“We know how people feel about it and we are sensitive to their needs and their feelings. We are giving them a way to improve their quality of life. We work with our clients to make sure we find what is best for them, from the latest technology to Bluetooth accessories. The relationship between the patient audiologist is important and we take it very seriously.”
“Hearing loss can often mean isolation, frustration and a loss of the little things in life. We know that it doesn’t have to, and we work hard to provide holistic care – considering all aspects of our patients’ hearing health and how a change in hearing may affect their overall well-being, social life, work and play.”
Following hearing aid fittings, Argus stays with the patient for service and on-going care.
“The service required for hearing aids cannot be overstated. Hearing aids require ongoing care, cleaning, and reprogramming, as the hearing declines. We provide this personal service and that’s why we’ve become such an integral service in our communities.”